Terms of service

1. Seller identification

This online shop is operated by Ervas & Pedras, Unipessoal Lda, Tax ID (NIF) 510379842, registered office at Rua da Vilarinha 1276, 4100-513 Porto, Portugal. Contact: sofiadiasmachado@gmail.com.

2. Scope

These terms apply to all purchases made in this online shop by consumers and businesses. By placing an order, the customer confirms that they have read and accept these terms, the Shipping Policy, the Returns and Refund Policy and the Privacy Policy.

3. Products

We sell certified organic (PT-BIO-10) lemon verbena (Aloysia citrodora), as whole dried leaves for infusion. Photos are for illustration; as a natural product, the colour and shape of the leaves may vary slightly between harvests. Our products are not a substitute for a varied and balanced diet.

4. Prices and payment

Prices are shown in euros and include VAT at the applicable rate. Shipping costs are shown before the purchase is completed. We accept the payment methods shown at checkout. Orders are processed only after payment is confirmed. An invoice is issued in the customer's name.

5. Orders and availability

After ordering, the customer receives a confirmation email. If a product becomes unavailable, we will inform the customer and refund the amount paid within 14 days at the latest.

6. Delivery

Delivery conditions are described in the Shipping Policy. Risk of loss or damage passes to the customer upon delivery.

7. Right of withdrawal and warranty

Consumers have a 14-day right of withdrawal, under the terms and with the exceptions described in the Returns and Refund Policy (Decree-Law no. 24/2014). Consumers benefit from the statutory warranty rights under Decree-Law no. 84/2021.

8. Personal data

Personal data is processed in accordance with the General Data Protection Regulation (GDPR) and our Privacy Policy.

9. Complaints and dispute resolution

Customers may file a complaint through the Electronic Complaints Book (www.livroreclamacoes.pt). In the event of a consumer dispute, you may contact CICAP – Porto Consumer Information and Arbitration Centre (www.cicap.pt). More information at www.consumidor.gov.pt.

10. Applicable law

These terms are governed by Portuguese law, without prejudice to the mandatory consumer protection rules of the consumer's country of residence.